Scalable Support Ecosystems & User Insights
Scalable Support Ecosystems & User Insights
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The Problem
The Problem
My Approach
My Approach
Technology is only effective if your users feel confident using it.
Predictive Analytics: I use data mining to construct relevant, guided support for all learners, regardless of delivery format.
Just-In-Time Resources: I specialize in developing integrated help centers, video tutorials, and manuals that reduce onboarding time
Evidence
Evidence
Served as Head of Customer Insights at a technology start-up.
Onboarded 75+ teachers to a new platform through personalized coaching.
Integrated Intercom and support materials directly into products to optimize learning outcomes.
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